Arad Plimer Novin always tries its best to ensure that all orders reach its customers all over the country safely and without damage. Due to the safe and standard packaging of all consignments, delivery to any of the reliable transport companies chosen by the user and declaration of the consignment note (inserted in the shopping cart and notification through the user panel) means that the occurrence of any Any accident during transportation and delivery is the responsibility of the transportation company, and Arad Plimer Novin will compensate the damage only if the shipping company approves the order and in order to facilitate follow-up. The transfer must be notified to Arad Plimer Novin after-sales service within 24 working hours after the delivery of the order, and the damaged goods must be sent to Arad Plimer Novin after-sales service along with the official meeting minutes of the shipping company and all accessories and invoices.

In case of any damage, if it is related to the production department and the factory, for example (incorrect packaging and broken product) (which is related to the factory personnel) and this issue is confirmed by the management of Arad Polymer Nuben, the shipment will be returned and the product will be returned. New will be sent.